Sparky Tools offers a 30 day exchange or refund policy. If you are not happy with a product, simply return the item to us within 30 days of purchase and we will send a replacement item of the same value or a full refund of the product price only.

Product must be returned unused, in original packaging and be in a saleable condition. The item must be in original condition with no damage, scratches, or signs of tear and wear.

All postage, insurance and shipping costs are responsibility of the Purchaser. The product must be sent using some traceable method that can provide proof of delivery. Any refund of the purchase price of the returned product will exclude delivery charges

If you have a minor problem with a product or service, the business (sparky tools) can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

In the instance of a major fault or defect, as per Australian Consumer Law, Sparky Tools will offer full refunds, including shipping.